Privacy policy

This Privacy Policy provides information about the collection and processing of personal data through this website: www.centrodent.hr
 
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Excellence in every smile

Data Controller

CENTRODENT d.o.o. centar dentalne medicine
Tometići 1/b, Kastav
OIB: HR69189510158
Kontakt: +38551634300

Data Protection Officer

DPO, Feralis Privacy Center
CIPP/E - Certified Information Privacy Professional/Europe
Member of the European Association of Data Protection Professionals
Member of the International Association of Privacy Professionals
Representative for Croatia at the European Federation of Data Protection Officers

Purpose and Lawfulness of Processing

Personal data may be collected through this website for the purpose of preparing a treatment offer, providing professional opinions, and responding to your inquiries.
 
Such processing of personal data is lawful under the General Data Protection Regulation, as it is necessary for the performance of the requested service or to take steps in order to provide that service.
 
Collected data will not be processed for any other purposes.
 

Legitimate Interest

In certain situations, we may process your personal data based on our legitimate interest. When processing is carried out on this basis, you have the right to object, based on your specific situation. However, we may not be able to limit or stop the processing if there are compelling legitimate grounds that override the interests, rights, and freedoms of the data subject, or if the processing is necessary for the establishment, exercise, or defence of legal claims.
Processing activities carried out on the basis of our legitimate interest:
 
VIDEO SURVEILLANCE
Purpose of processing: We use video surveillance to ensure the safety of people and property.

Lawfulness of processing: Processing is carried out based on our legitimate interests in accordance with Article 6(1)(f) of the General Data Protection Regulation.

Retention period: Video recordings are kept for a maximum of six months, or longer if they serve as evidence in judicial, administrative, arbitration, or other legal proceedings.

Data recipients: Video recordings may be provided to competent authorities (such as the police or court) upon request, when necessary for official proceedings. They will not be disclosed to third parties.
 
Collected data will not be processed for any other purposes.






 

Recipients of Personal Data

Your personal data may be shared with providers of information and communication technology solutions and services who act as our data processors.
 
These processors provide appropriate safeguards and have implemented suitable technical and organisational security measures to ensure proper data protection and compliance with the requirements of the General Data Protection Regulation. We have signed data processing agreements with each processor as a separate part of our service contracts, clearly defining how personal data is to be handled. As a result, these processors are not permitted to process your personal data without our instruction, nor may they forward it to any third parties.
 
Personal data is not disclosed to third parties for direct marketing purposes.
 

Data Retention Period

We process personal data only for as long as necessary to fulfil the purpose for which the data was collected. Once that purpose has been fulfilled, the data is no longer used. When legal obligations require it, your personal data may remain stored in our systems even after the original purpose has ended, in accordance with legal regulations such as the Dental Medicine Act and the Act on the Protection of Patients’ Rights. In such cases, the data is only stored and not further processed.
 

Data collected via social media

The pages and profiles we manage on social media platforms (such as Facebook, Instagram, etc.) are always operated under the official and full name of our Company.
Any personal data collected from user interactions on these platforms is used solely for the purpose of responding to inquiries or comments. It is not processed or stored for any other purpose.
 

Use of Cookies

This website uses technical cookies (necessary for the website to function and cannot be disabled) as well as non-essential cookies to improve system performance and enhance your user experience, but only when you give your consent. You may withdraw your consent at any time and stop further processing without any negative consequences. Detailed information about the cookies we use can be found in our Cookie Policy.
 

Security of Personal Data Processing

We collect and process personal data in a way that ensures appropriate security and confidentiality, while enabling effective implementation of data protection principles, including data minimisation, limited processing scope, storage period, and controlled access. To achieve this, we have implemented appropriate technical and organisational security measures that ensure a level of protection appropriate to the risks posed by data processing and the nature of the personal data being safeguarded, taking into account the characteristics and cost of applying such measures.
 
We regularly review processing activities that may pose risks to the rights and freedoms of individuals and have adopted adequate protective measures to safeguard personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access - especially in cases where processing involves data transmission over a network - as well as against all other unlawful forms of processing.
 

Exercising Your Rights

Right of Access
You may request confirmation at any time as to whether your personal data is being processed, along with detailed information about the processing - especially the purpose of processing, the type/categories of personal data being processed (including access to your personal data), the recipients or categories of recipients, and the expected period for which your personal data will be stored.

Right to Rectification
You have the right to obtain without undue delay the correction of inaccurate personal data concerning you, as well as the completion of incomplete personal data.

Right to Erasure
You have the right to request the deletion of your personal data. If the request is justified and there is no legal obligation requiring us to retain the data, it will be erased without unnecessary delay.

This right does not apply to the extent that processing is necessary:
  • for exercising the right to freedom of expression and information;
  • for compliance with a legal obligation that requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for archiving purposes in the public interest, for scientific or historical research purposes, or for statistical purposes in accordance with the General Data Protection Regulation;
  • for the establishment, exercise, or defence of legal claims.
 
Right to Restriction of Processing
You have the right to request the restriction of processing of your personal data if: you contest the accuracy of the data (for a period allowing us to verify the data); the processing is unlawful but you oppose deletion; you have objected to processing and verification of legitimate grounds is pending; we no longer need the data, but you require it for the establishment, exercise, or defence of legal claims - in which case we will store the data but not process it further.
 
Right to Complaint and Objection
If you have concerns or objections regarding the processing of your personal data, you may submit a complaint to us at any time. You may also object to processing based on your particular situation.

 

Complaint to the Supervisory Authority

If you believe that the collection or processing of your personal data has resulted in a violation of your rights, you have the right to lodge a complaint with the supervisory authority:
 
Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136, Zagreb
 

Contact Information

For more information about the processing of your personal data, to access your data, or if you have a complaint, you can contact us at:
 
Email: dpo@feralis.hr
 
Once your identity is confirmed, we will provide a response in the usual electronic format unless otherwise requested.
 
We aim to respond to your inquiry within one month. If we are unable to respond within that period, we will inform you of the reason for the delay and provide an estimated timeframe for our reply (no longer than 2 months from the date of your request).
 

Additional Information

This Privacy Policy is regularly reviewed, updated, and amended to accurately reflect the current practices of data collection and processing through this website. We encourage you to check for updates regularly.

Last updated: August 2021

Centrodent d.o.o. - centar dentalne medicine
Registered office: Tometići 1/b, 51215 Kastav, Croatia
Phone: +385 91 634 3004
OIB (Tax ID): HR69189510158
Company No.: 2623552

The company is registered with the Commercial Court in Rijeka under registration number (MBS): 040262613
Share capital: HRK 40,000.00 - fully paid
CEO: Željka Velnić Miculinić and Jasna Baraba - each authorised to represent the company independently
Bank account: Raiffeisen Bank
IBAN: HR6124840081105390978
SWIFT: RZBHHR2X
 

Excellence in every smile

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